At Decorwhimz, we prioritize your satisfaction with our top-notch caps. For a hassle-free return and refund process in the Netherland, here’s what you need to know:
30-Day Return Period:
You have a generous 30-day window from the day you receive your cap to request a return. To qualify, the cap must be in pristine condition: unworn, unused, with tags attached, and in its original packaging. Don’t forget your proof of purchase!
Initiating a Return:
Ready to return your cap? Simply reach out to us at support@decorwhimz.com to kickstart the process. We’ll supply you with a return mailing label and detailed shipping instructions upon approval. Remember, returns without prior authorization won’t be accepted.
Return Labels for Customers:
- Defective Products: Download/print the return label provided.
- Customer Remorse: Download/print the return label provided.
Return Period:
You’ve got a 30-day window from receiving your cap to initiate a return.
Accepted Product Conditions for Returns:
We welcome returns for caps in new and unused condition, and we don’t charge any restocking fees.
Return Shipping Costs for Customers:
- Defective Products: No return shipping costs.
- Customer Remorse: No return shipping costs.
Damaged, Inaccurate Products, or Issues:
Upon receiving your cap, inspect it thoroughly. If you notice any problems, reach out to us at support@decorwhimz.com. Return processing times may vary depending on your location.
Exchanges:
We’re happy to facilitate exchanges for damaged, inaccurate, wrong size, or defective items. Just get in touch with us for exchange inquiries.
Restoration Fee:
We won’t hit you with any restoration fees for your returns.
Refunds:
Once we receive and assess your return, we’ll promptly update you on the refund status. Approved refunds will be credited back to your original payment method. Please be aware that processing times can vary based on your bank or credit card company.
Contact Information:
Trade name: DecorWhimz
Phone number: +31 970 105 88204
Email: support@decorwhimz.com
Physical address: Hekelveld 7HS, Amsterdam 1012 SN, Netherland